PI's express subscription service (PI Express), provides customers with peace of mind. If a customer experiences a product failure, PI will provide express remote support, express on-site response if required and can get the customer operational again as quickly as possible.
Subscribing to be a highest priority customer (on a rolling 12 month basis), provides customers with the peace of mind that PI will be there for them when needed. This limited number subscription service, offers the highest priority remote support and rapid deployment of on-site specialist staff to customers who demand the best.
- Reduced downtime through express prioritised support services for both remote and on-site requests
- Access to PI's global support team for planned ad hoc out of hours support service
- Unlimited service support requests
- Priority response on fault analysis and warranty repairs
- 33% discount on PI’s on-site customer training program
- Prioritised on-site support* from a PI expert to:
- Set up and install any new purchases
- Perform fault analysis on complex issues
- Optimise the performance of your stage
